Help: Privacy

Read how MatterWell handles account and document information.

Do not put confidential matter facts in the public contact form.

Getting around

Use Tab to move between controls and Enter to follow links. Open the question mark buttons for more information. Press Escape to dismiss a tip or this help panel.

Use the header links to move between the overview, workspace sign-in, privacy, and terms.

Need more help?

Contact your workspace administrator for account or access questions. For product help or an accessibility problem, use the contact form. Do not include confidential matter details.

Read how MatterWell handles account and document information.

Privacy

Last updated 2026-09-21

What this page covers

This describes what MatterWell collects when you use the website and the application, and what we do with it. It is not a description of what your firm must tell its own clients.

Documents you upload

Files you upload are stored to serve your firm's workspace. They are encrypted under a key issued for your firm alone. We do not sell them, and we do not use the contents of one firm's documents to build features for another firm.

Account information

Sign-in is handled by Artemis, the identity provider Wildcard Corp operates. MatterWell receives your email address, name and group membership from it, and does not receive or store your password.

The contact form

If you send us a message through this site, we receive what you typed and your email address, and use them to reply. That message is delivered to us by Archer, the messaging service Wildcard Corp operates.

Logs

Our servers keep ordinary request logs — time, path, response status and source address — to operate and secure the service.

Asking us about your data

Write to us and we will tell you what we hold for your firm, and delete what we are not required to keep.